/* Dualina Admin CRM / Customer 360 ----------------------------------------- */

#crmCustomerPanel {
  --csm-bg: #f7f6ef;
  --csm-surface: #ffffff;
  --csm-surface-2: #f2f5ef;
  --csm-ink: #17251b;
  --csm-muted: #667466;
  --csm-line: #dce5d8;
  --csm-green: #1e5631;
  --csm-green-2: #2f6840;
  --csm-blue: #22577a;
  --csm-amber: #b7791f;
  --csm-red: #b42318;
  --csm-radius: 8px;
  --csm-shadow: 0 10px 28px rgba(22, 53, 31, .08);
  color: var(--csm-ink);
  font-family: inherit;
  max-width: 100%;
  min-width: 0;
  overflow-x: hidden;
}

#crmCustomerPanel * { box-sizing: border-box; }

.csm-command,
.csm-customer {
  padding: 16px;
  max-width: 100%;
  min-width: 0;
}

.csm-command-hero,
.csm-customer-hero {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 18px;
  align-items: center;
  background:
    linear-gradient(135deg, rgba(22, 53, 31, .98), rgba(47, 104, 64, .94)),
    var(--csm-green);
  color: #fff;
  border-radius: 10px;
  padding: 20px;
  box-shadow: var(--csm-shadow);
}

.csm-customer-hero {
  grid-template-columns: 54px minmax(0, 1fr) minmax(220px, 300px);
}

.csm-customer-hero.amber { background: linear-gradient(135deg, #2a2717, #7a5418); }
.csm-customer-hero.red { background: linear-gradient(135deg, #351b17, #8a241c); }
.csm-customer-hero.blue { background: linear-gradient(135deg, #172735, #22577a); }

.csm-eyebrow {
  display: block;
  margin-bottom: 6px;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: rgba(255,255,255,.72);
}

.csm-command-hero h2,
.csm-customer-hero h2 {
  margin: 0;
  font-size: clamp(22px, 3vw, 32px);
  line-height: 1.1;
  letter-spacing: 0;
}

.csm-command-hero p,
.csm-customer-hero p {
  margin: 7px 0 0;
  color: rgba(255,255,255,.78);
  line-height: 1.45;
}

.csm-avatar {
  width: 54px;
  height: 54px;
  display: grid;
  place-items: center;
  border-radius: 50%;
  background: rgba(255,255,255,.16);
  border: 1px solid rgba(255,255,255,.24);
  color: #fff;
  font-weight: 900;
}

.csm-contact-line {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 12px;
}

.csm-contact-line a,
.csm-contact-line span {
  color: #fff;
  text-decoration: none;
  border: 1px solid rgba(255,255,255,.18);
  background: rgba(255,255,255,.1);
  padding: 5px 8px;
  border-radius: 999px;
  font-size: 12px;
}

.csm-next-action {
  display: grid;
  gap: 5px;
  padding: 13px 14px;
  background: rgba(255,255,255,.12);
  border: 1px solid rgba(255,255,255,.16);
  border-radius: var(--csm-radius);
  min-width: 0;
}

.csm-next-action span {
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: .08em;
  color: rgba(255,255,255,.68);
}

.csm-next-action strong {
  font-size: 15px;
  line-height: 1.25;
}

.csm-next-action small {
  color: rgba(255,255,255,.75);
  line-height: 1.35;
}

.csm-hero-actions,
.csm-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.csm-toolbar {
  margin: 12px 0;
  padding: 10px;
  background: var(--csm-surface);
  border: 1px solid var(--csm-line);
  border-radius: var(--csm-radius);
  max-width: 100%;
  min-width: 0;
  overflow: hidden;
}

.csm-btn {
  border: 1px solid var(--csm-line);
  background: var(--csm-surface);
  color: var(--csm-ink);
  border-radius: 7px;
  padding: 8px 11px;
  font-size: 13px;
  font-weight: 800;
  line-height: 1;
  cursor: pointer;
  text-decoration: none;
  min-width: 0;
}

.csm-btn:hover {
  border-color: color-mix(in srgb, var(--csm-green) 45%, var(--csm-line));
  background: var(--csm-surface-2);
}

.csm-btn.primary {
  background: var(--csm-green);
  border-color: var(--csm-green);
  color: #fff;
}

.csm-btn.danger-ghost {
  color: var(--csm-red);
  border-color: color-mix(in srgb, var(--csm-red) 25%, var(--csm-line));
}

.csm-command-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin: 12px 0;
}

.csm-module-strip {
  display: flex;
  gap: 6px;
  margin: 12px 0 0;
  padding: 8px;
  overflow-x: auto;
  background: color-mix(in srgb, var(--csm-surface) 86%, var(--csm-surface-2));
  border: 1px solid var(--csm-line);
  border-radius: var(--csm-radius);
  scrollbar-width: thin;
}

.csm-module-strip button {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  min-height: 34px;
  padding: 6px 10px 6px 7px;
  border: 1px solid var(--csm-line);
  border-radius: 7px;
  background: #fff;
  color: var(--csm-ink);
  font-size: 12px;
  font-weight: 850;
  white-space: nowrap;
  cursor: pointer;
}

.csm-module-strip button:hover {
  background: var(--csm-surface-2);
  border-color: color-mix(in srgb, var(--csm-green) 35%, var(--csm-line));
}

.csm-module-strip button.active {
  background: var(--csm-green);
  border-color: var(--csm-green);
  color: #fff;
}

.csm-module-strip span {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 28px;
  min-height: 20px;
  padding: 2px 5px;
  border-radius: 999px;
  background: var(--csm-surface-2);
  color: var(--csm-green);
  font-size: 9px;
  font-weight: 950;
  text-transform: uppercase;
}

.csm-module-strip button.active span {
  background: rgba(255,255,255,.16);
  color: #fff;
}

.csm-command-grid.compact {
  grid-template-columns: repeat(6, minmax(0, 1fr));
}

.csm-metric {
  display: grid;
  gap: 5px;
  min-height: 92px;
  padding: 13px;
  background: var(--csm-surface);
  border: 1px solid var(--csm-line);
  border-left: 4px solid var(--csm-blue);
  border-radius: var(--csm-radius);
  box-shadow: 0 3px 12px rgba(22,53,31,.04);
}

.csm-metric.green { border-left-color: var(--csm-green-2); }
.csm-metric.amber { border-left-color: var(--csm-amber); }
.csm-metric.red { border-left-color: var(--csm-red); }
.csm-metric.blue { border-left-color: var(--csm-blue); }

.csm-metric span {
  color: var(--csm-muted);
  font-size: 11px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .06em;
}

.csm-metric strong {
  color: var(--csm-ink);
  font-size: 20px;
  line-height: 1.1;
}

.csm-metric small {
  color: var(--csm-muted);
  font-size: 12px;
}

.csm-dash-layout,
.csm-grid {
  display: grid;
  gap: 12px;
}

.csm-dash-layout {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.csm-dashboard-card {
  display: grid;
  align-content: start;
  gap: 10px;
  min-width: 0;
  background: var(--csm-surface);
  border: 1px solid var(--csm-line);
  border-top: 4px solid var(--csm-green-2);
  border-radius: var(--csm-radius);
  padding: 13px;
  box-shadow: 0 3px 12px rgba(22,53,31,.04);
}

.csm-dashboard-card.amber { border-top-color: var(--csm-amber); }
.csm-dashboard-card.red { border-top-color: var(--csm-red); }

.csm-dashboard-card-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.csm-dashboard-card-head h3 {
  margin: 0;
  color: var(--csm-muted);
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.csm-dash-stats {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 7px;
}

.csm-dash-stats > div {
  min-width: 0;
  padding: 9px 10px;
  background: var(--csm-surface-2);
  border: 1px solid color-mix(in srgb, var(--csm-line) 70%, transparent);
  border-radius: 7px;
}

.csm-dash-stats strong {
  display: block;
  color: var(--csm-ink);
  font-size: 16px;
  line-height: 1.12;
  word-break: break-word;
}

.csm-dash-stats span {
  display: block;
  margin-top: 3px;
  color: var(--csm-muted);
  font-size: 10px;
  font-weight: 850;
  text-transform: uppercase;
  letter-spacing: .04em;
}

.csm-dash-stats .green strong { color: var(--csm-green); }
.csm-dash-stats .amber strong { color: var(--csm-amber); }
.csm-dash-stats .red strong { color: var(--csm-red); }

.csm-dash-focus {
  width: 100%;
  display: grid;
  grid-template-columns: 8px minmax(0, 1fr);
  gap: 10px;
  align-items: stretch;
  padding: 10px;
  border: 1px solid var(--csm-line);
  background: #fff;
  border-radius: 7px;
  color: var(--csm-ink);
  text-align: left;
  cursor: pointer;
}

.csm-dash-focus:hover {
  background: var(--csm-surface-2);
}

.csm-dash-focus > span:first-child {
  width: 8px;
  border-radius: 999px;
  background: var(--csm-blue);
}

.csm-dash-focus.green > span:first-child { background: var(--csm-green-2); }
.csm-dash-focus.amber > span:first-child { background: var(--csm-amber); }
.csm-dash-focus.red > span:first-child { background: var(--csm-red); }

.csm-dash-focus strong {
  display: block;
  font-size: 13px;
  line-height: 1.3;
}

.csm-dash-focus small {
  display: block;
  margin-top: 2px;
  color: var(--csm-muted);
  font-size: 12px;
  line-height: 1.35;
}

.csm-grid.two { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.csm-grid.three { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.csm-grid.messages { align-items: start; }

.csm-snapshot {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 12px;
}

.csm-snapshot > div {
  display: grid;
  gap: 4px;
  min-width: 0;
  padding: 12px;
  background: var(--csm-surface);
  border: 1px solid var(--csm-line);
  border-left: 4px solid var(--csm-green-2);
  border-radius: var(--csm-radius);
  box-shadow: 0 3px 12px rgba(22,53,31,.04);
}

.csm-snapshot span,
.csm-scope span {
  color: var(--csm-muted);
  font-size: 10px;
  font-weight: 900;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.csm-snapshot strong {
  color: var(--csm-ink);
  font-size: 14px;
  line-height: 1.25;
}

.csm-snapshot small {
  color: var(--csm-muted);
  font-size: 12px;
  line-height: 1.35;
}

.csm-scope {
  display: grid;
  gap: 10px;
}

.csm-scope > div {
  display: grid;
  gap: 6px;
}

.csm-scope ul {
  display: grid;
  gap: 5px;
  margin: 0;
  padding-left: 18px;
  color: var(--csm-ink);
  font-size: 13px;
  line-height: 1.4;
}

.csm-panel-card {
  background: var(--csm-surface);
  border: 1px solid var(--csm-line);
  border-radius: var(--csm-radius);
  padding: 14px;
  box-shadow: 0 3px 12px rgba(22,53,31,.04);
  min-width: 0;
}

.csm-panel-card.wide { grid-column: span 2; }
.csm-dash-layout .csm-panel-card.wide { grid-column: span 2; }

.csm-panel-head {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 10px;
}

.csm-panel-head h3,
.csm-card-title {
  margin: 0;
  color: var(--csm-muted);
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.csm-tabs {
  display: flex;
  gap: 4px;
  overflow-x: auto;
  padding: 6px;
  margin: 0 0 12px;
  background: var(--csm-surface);
  border: 1px solid var(--csm-line);
  border-radius: var(--csm-radius);
  scrollbar-width: thin;
}

.csm-tabs button {
  border: 0;
  background: transparent;
  color: var(--csm-muted);
  border-radius: 6px;
  padding: 8px 10px;
  white-space: nowrap;
  font-size: 13px;
  font-weight: 800;
  cursor: pointer;
}

.csm-tabs button.active {
  background: var(--csm-green);
  color: #fff;
}

.csm-info-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.csm-info {
  display: grid;
  gap: 3px;
  padding: 9px 10px;
  background: var(--csm-surface-2);
  border: 1px solid color-mix(in srgb, var(--csm-line) 70%, transparent);
  border-radius: 7px;
  min-width: 0;
}

.csm-info span {
  color: var(--csm-muted);
  font-size: 11px;
  font-weight: 800;
}

.csm-info strong {
  color: var(--csm-ink);
  font-size: 13px;
  line-height: 1.3;
  word-break: break-word;
}

.csm-note {
  margin-top: 10px;
  padding: 10px 11px;
  border-left: 3px solid var(--csm-amber);
  background: #fff9e8;
  color: #68420b;
  border-radius: 0 7px 7px 0;
  line-height: 1.45;
  font-size: 13px;
}

.csm-note.danger {
  border-left-color: var(--csm-red);
  background: #fff1f0;
  color: #7a1c15;
}

.csm-chipline {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 10px;
}

.csm-chip {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  padding: 4px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 900;
  background: #e9f2ec;
  color: var(--csm-green);
}

.csm-chip.amber { background: #fff3d6; color: #81520d; }
.csm-chip.red { background: #ffe5e1; color: #8a2018; }
.csm-chip.blue { background: #e5f0f7; color: #22577a; }

.csm-home {
  display: grid;
  gap: 10px;
}

.csm-home > div:first-child {
  display: grid;
  gap: 3px;
}

.csm-home strong {
  font-size: 15px;
}

.csm-home small {
  color: var(--csm-muted);
}

.csm-list,
.csm-action-list,
.csm-case-list,
.csm-visit-list,
.csm-timeline,
.csm-thread {
  display: grid;
  gap: 8px;
}

.csm-list-row,
.csm-action-row,
.csm-profit-row {
  width: 100%;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
  padding: 10px;
  border: 1px solid var(--csm-line);
  background: var(--csm-surface);
  border-radius: 7px;
  color: var(--csm-ink);
  text-align: left;
  cursor: pointer;
}

.csm-list-row.static {
  cursor: default;
}

.csm-list-row:hover:not(.static),
.csm-action-row:hover,
.csm-profit-row:hover {
  background: var(--csm-surface-2);
}

.csm-list-row strong,
.csm-action-row strong {
  display: block;
  font-size: 13px;
  line-height: 1.25;
}

.csm-list-row small,
.csm-action-row small {
  display: block;
  color: var(--csm-muted);
  font-size: 12px;
  line-height: 1.35;
  margin-top: 2px;
}

.csm-action-row {
  grid-template-columns: 8px minmax(0, 1fr);
}

.csm-action-row > span:first-child {
  width: 8px;
  height: 100%;
  min-height: 32px;
  border-radius: 999px;
  background: var(--csm-blue);
}

.csm-action-row.green > span:first-child { background: var(--csm-green-2); }
.csm-action-row.amber > span:first-child { background: var(--csm-amber); }
.csm-action-row.red > span:first-child { background: var(--csm-red); }

.csm-case-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
  padding: 10px;
  border: 1px solid var(--csm-line);
  border-left: 4px solid var(--csm-blue);
  border-radius: 7px;
  background: #fff;
}

.csm-case-row.green { border-left-color: var(--csm-green-2); }
.csm-case-row.amber { border-left-color: var(--csm-amber); }
.csm-case-row.red { border-left-color: var(--csm-red); }

.csm-case-main {
  display: grid;
  grid-template-columns: 78px minmax(0, 1fr);
  gap: 10px;
  align-items: center;
  border: 0;
  background: transparent;
  color: var(--csm-ink);
  text-align: left;
  padding: 0;
  cursor: pointer;
}

.csm-case-main > span {
  display: inline-flex;
  justify-content: center;
  align-items: center;
  min-height: 26px;
  padding: 4px 7px;
  border-radius: 999px;
  background: var(--csm-surface-2);
  color: var(--csm-muted);
  font-size: 10px;
  font-weight: 900;
  text-transform: uppercase;
}

.csm-case-main strong {
  display: block;
  font-size: 13px;
  line-height: 1.3;
}

.csm-case-main small {
  display: block;
  color: var(--csm-muted);
  font-size: 12px;
  line-height: 1.35;
  margin-top: 2px;
}

.csm-case-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 6px;
}

.csm-case-actions button {
  border: 1px solid var(--csm-line);
  background: var(--csm-surface-2);
  color: var(--csm-ink);
  border-radius: 6px;
  padding: 5px 8px;
  font-size: 11px;
  font-weight: 900;
  cursor: pointer;
}

.csm-status {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  min-height: 24px;
  padding: 4px 8px;
  font-size: 11px;
  font-weight: 900;
  white-space: nowrap;
  background: #e5f0f7;
  color: var(--csm-blue);
}

.csm-status.green { background: #e1f4e6; color: #17602b; }
.csm-status.amber { background: #fff3d6; color: #81520d; }
.csm-status.red { background: #ffe5e1; color: #8a2018; }
.csm-status.blue { background: #e5f0f7; color: #22577a; }

.csm-list-money {
  display: grid;
  gap: 4px;
  justify-items: end;
}

.csm-money-stack {
  display: grid;
  gap: 8px;
}

.csm-money-line {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  padding: 9px 10px;
  background: var(--csm-surface-2);
  border-radius: 7px;
}

.csm-money-line span {
  color: var(--csm-muted);
  font-weight: 800;
}

.csm-money-line strong {
  color: var(--csm-ink);
}

.csm-money-line.green strong { color: var(--csm-green); }
.csm-money-line.amber strong { color: var(--csm-amber); }
.csm-money-line.red strong { color: var(--csm-red); }

.csm-visit {
  padding: 12px;
  border: 1px solid var(--csm-line);
  background: var(--csm-surface);
  border-radius: var(--csm-radius);
}

.csm-visit-title {
  width: 100%;
  display: flex;
  justify-content: space-between;
  gap: 10px;
  align-items: center;
  border: 0;
  background: transparent;
  padding: 0;
  color: var(--csm-ink);
  font-size: 14px;
  font-weight: 900;
  text-align: left;
  cursor: pointer;
}

.csm-visit-meta {
  color: var(--csm-muted);
  font-size: 12px;
  margin-top: 5px;
}

.csm-check-preview {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 10px;
}

.csm-check-preview span {
  padding: 4px 8px;
  border-radius: 999px;
  border: 1px solid var(--csm-line);
  color: var(--csm-muted);
  font-size: 11px;
  font-weight: 800;
}

.csm-check-preview span.done {
  background: #e1f4e6;
  border-color: #c7e8cf;
  color: #17602b;
}

.csm-profit-table {
  display: grid;
  gap: 6px;
}

.csm-profit-row {
  grid-template-columns: minmax(160px, 1.5fr) repeat(4, minmax(70px, auto));
}

.csm-profit-row span {
  justify-self: end;
  font-weight: 800;
}

.csm-profit-row .good { color: var(--csm-green); }
.csm-profit-row .bad { color: var(--csm-red); }

.csm-thread {
  max-height: 440px;
  overflow: auto;
  padding: 4px;
}

.csm-thread.internal {
  max-height: 280px;
}

.csm-bubble {
  max-width: 86%;
  padding: 10px 12px;
  border-radius: 12px;
  line-height: 1.45;
  font-size: 13px;
}

.csm-bubble.staff {
  justify-self: end;
  background: var(--csm-green);
  color: #fff;
  border-bottom-right-radius: 4px;
}

.csm-bubble.customer {
  justify-self: start;
  background: var(--csm-surface-2);
  border: 1px solid var(--csm-line);
  color: var(--csm-ink);
  border-bottom-left-radius: 4px;
}

.csm-bubble small {
  display: block;
  opacity: .68;
  margin-top: 4px;
  font-size: 10px;
}

.csm-form {
  display: grid;
  gap: 8px;
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid var(--csm-line);
}

.csm-form.followup {
  grid-template-columns: 1fr 150px 130px;
  align-items: end;
}

.csm-form .wide {
  grid-column: 1 / -1;
}

.csm-form label {
  color: var(--csm-muted);
  font-size: 12px;
  font-weight: 900;
}

.csm-form input,
.csm-form textarea,
.csm-form select {
  width: 100%;
  border: 1px solid var(--csm-line);
  border-radius: 7px;
  background: var(--csm-surface-2);
  color: var(--csm-ink);
  padding: 9px 10px;
  font: inherit;
  font-size: 13px;
}

.csm-form input:focus,
.csm-form textarea:focus,
.csm-form select:focus {
  outline: 2px solid color-mix(in srgb, var(--csm-green) 18%, transparent);
  border-color: var(--csm-green);
  background: #fff;
}

.csm-request {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 12px;
  align-items: start;
  padding: 11px;
  border: 1px solid var(--csm-line);
  border-left: 4px solid var(--csm-amber);
  border-radius: var(--csm-radius);
  background: var(--csm-surface);
  margin-bottom: 8px;
}

.csm-request.done { border-left-color: var(--csm-green); }
.csm-request.rejected { border-left-color: var(--csm-red); }

.csm-request-main {
  display: grid;
  gap: 4px;
}

.csm-request-main strong {
  font-size: 13px;
}

.csm-request-main small {
  color: var(--csm-muted);
  line-height: 1.4;
}

.csm-request-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  justify-content: end;
}

.csm-request-actions button {
  border: 1px solid var(--csm-line);
  background: var(--csm-surface-2);
  color: var(--csm-ink);
  border-radius: 6px;
  padding: 5px 8px;
  font-size: 11px;
  font-weight: 900;
  cursor: pointer;
}

.csm-time-row {
  display: grid;
  grid-template-columns: 88px minmax(0, 1fr);
  gap: 10px;
  padding: 9px 0;
  border-bottom: 1px solid var(--csm-line);
}

.csm-time-row:last-child {
  border-bottom: 0;
}

.csm-time-row > span {
  color: var(--csm-muted);
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
}

.csm-time-row strong {
  display: block;
  font-size: 13px;
}

.csm-time-row small {
  display: block;
  color: var(--csm-muted);
  margin-top: 2px;
  line-height: 1.35;
}

.csm-photo-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.csm-photo-grid figure {
  margin: 0;
  border: 1px solid var(--csm-line);
  border-radius: var(--csm-radius);
  overflow: hidden;
  background: var(--csm-surface-2);
}

.csm-photo-grid img {
  width: 100%;
  aspect-ratio: 4 / 3;
  object-fit: cover;
  display: block;
}

.csm-photo-grid figcaption {
  padding: 6px 7px;
  color: var(--csm-muted);
  font-size: 11px;
  font-weight: 800;
}

.csm-photo-doc {
  display: grid;
  gap: 12px;
}

.csm-photo-summary {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.csm-photo-pair {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.csm-photo-pair > div {
  display: grid;
  gap: 7px;
  min-width: 0;
}

.csm-photo-pair > div > span {
  color: var(--csm-muted);
  font-size: 10px;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .06em;
}

.csm-inline-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.csm-internal-banner {
  margin-bottom: 12px;
  padding: 10px 12px;
  border: 1px dashed color-mix(in srgb, var(--csm-amber) 55%, var(--csm-line));
  background: #fff9e8;
  color: #68420b;
  border-radius: var(--csm-radius);
  font-size: 13px;
  font-weight: 800;
}

.csm-empty {
  display: grid;
  place-items: center;
  min-height: 74px;
  padding: 14px;
  color: var(--csm-muted);
  background: var(--csm-surface-2);
  border: 1px dashed var(--csm-line);
  border-radius: var(--csm-radius);
  text-align: center;
  font-size: 13px;
  line-height: 1.4;
}

.csm-empty.compact {
  min-height: 0;
  place-items: start;
  text-align: left;
}

.csm-empty.error {
  color: var(--csm-red);
  background: #fff1f0;
  border-color: #ffc9c3;
}

.csm-loading {
  min-height: 460px;
  display: grid;
  place-items: center;
  align-content: center;
  gap: 12px;
  color: var(--csm-muted);
  text-align: center;
}

.csm-loading strong {
  display: block;
  color: var(--csm-ink);
}

.csm-loading small {
  display: block;
  margin-top: 4px;
}

.csm-spinner-ring {
  width: 34px;
  height: 34px;
  border: 3px solid #dce5d8;
  border-top-color: var(--csm-green);
  border-radius: 50%;
  animation: csm-spin .75s linear infinite;
}

@keyframes csm-spin { to { transform: rotate(360deg); } }

/* Compatibility classes used by dashboard.js CRM tab */
.csm-cockpit-head {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
}

.csm-cockpit-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin: 12px 0;
}

.csm-section-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  margin: 14px 0;
}

.csm-section-card,
.csm-card {
  background: var(--csm-surface);
  border: 1px solid var(--csm-line);
  border-radius: var(--csm-radius);
  padding: 14px;
  box-shadow: 0 3px 12px rgba(22,53,31,.04);
}

@media (max-width: 1180px) {
  .csm-command-grid,
  .csm-command-grid.compact {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .csm-dash-layout,
  .csm-grid.three {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 900px) {
  .crm-page .crm-layout {
    width: 100%;
    max-width: 100%;
    min-width: 0;
    grid-template-columns: minmax(0, 1fr) !important;
  }

  .crm-page .crm-sidebar,
  .crm-page .crm-detail,
  .crm-page .crm-list {
    width: 100% !important;
    max-width: 100% !important;
    min-width: 0 !important;
  }

  .csm-command,
  .csm-customer {
    padding: 10px;
  }

  .csm-command-hero,
  .csm-customer-hero {
    grid-template-columns: 1fr;
    align-items: start;
  }

  .csm-avatar {
    width: 46px;
    height: 46px;
  }

  .csm-command-grid,
  .csm-command-grid.compact,
  .csm-dash-layout,
  .csm-snapshot,
  .csm-grid.two,
  .csm-grid.three,
  .csm-section-grid,
  .csm-cockpit-grid {
    grid-template-columns: 1fr;
  }

  .csm-panel-card.wide,
  .csm-dash-layout .csm-panel-card.wide {
    grid-column: auto;
  }

  .csm-info-grid {
    grid-template-columns: 1fr;
  }

  .csm-form.followup {
    grid-template-columns: 1fr;
  }

  .csm-photo-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .csm-profit-row {
    grid-template-columns: 1fr 1fr;
  }

  .csm-profit-row span {
    justify-self: start;
  }

  .csm-request {
    grid-template-columns: 1fr;
  }

  .csm-case-row {
    grid-template-columns: 1fr;
  }

  .csm-case-actions {
    justify-content: flex-start;
  }

  .csm-photo-summary,
  .csm-photo-pair {
    grid-template-columns: 1fr;
  }

  .csm-request-actions {
    justify-content: start;
  }
}

@media (max-width: 520px) {
  .csm-command-hero,
  .csm-customer-hero,
  .csm-panel-card,
  .csm-dashboard-card {
    border-radius: 7px;
    padding: 12px;
  }

  .csm-toolbar {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .csm-btn {
    width: 100%;
    min-height: 36px;
    line-height: 1.15;
    white-space: normal;
  }

  .csm-time-row {
    grid-template-columns: 1fr;
  }

  .csm-case-main {
    grid-template-columns: 1fr;
  }
}